Hosted PBX Benefits

Hosted PBX vs. Owned PBX

Features / Costs	Hosted PBX	Owned PBX
Up-Front Costs	Very Low	Very High
Support Costs	Low	Moderate
Costs Per Minute on Incoming Calls	Moderate	Low to Very Low
Share incoming phone lines	No	Yes
Route calls to any phone	Yes	No
Supports distributed employees	Yes	No
Scalability	Very High	Limited
Call capacity	Very High	Limited
Full feature set	Included	Expensive
Fault tolerant	Yes	No or Expensive
ACD queuing	Included	Expensive
Distributed administration	Yes	No